Privacy
Policy

Introduction

Your Privacy Matters

PhantomStage 5.1 ("we," "us," or "our") is a private audio conversion service. This Privacy Policy explains how we collect, use, and protect information in connection with your use of our website and services.

We operate on a simple principle: we collect only what is necessary to deliver your conversion, and we do not share, sell, or retain your files beyond what is required to complete your order.

Section 01

Information We Collect

When you place an order or contact us, we may collect the following:

• Contact information — your name and email address, used solely to communicate with you about your order
• Audio files — the stereo FLAC files you submit for conversion, which are processed and then returned to you
• Order preferences — your selected surround style, bass preference, and any custom notes you provide
• Payment information — processed securely through our payment provider; we do not store card numbers or payment credentials on our servers
• Basic usage data — standard web server logs (IP address, browser type, page visits) for security and analytics purposes only

We do not use tracking pixels, third-party ad networks, or behavioral profiling tools on this website.

Section 02

How We Use Your Information

Information collected is used exclusively for the following purposes:

• To process and deliver your audio conversion order
• To communicate with you about order status, delivery, and support
• To process payment through our secure payment provider
• To respond to questions or revision requests
• To maintain basic security and operational logs for the website

We do not use your personal information for marketing purposes unless you have explicitly opted in to receive communications from us.

Section 03

Your Audio Files

Your submitted audio files are treated with strict confidentiality:

• Files are received and stored temporarily for the duration of your conversion project
• Files are processed solely for the purpose of completing your order
• Delivered output files are sent directly to you and not retained beyond a reasonable post-delivery window (typically 14 days)
• We do not share, distribute, reproduce, or monetize your files in any way
• We do not use your files to train machine learning models or for any purpose other than your specific conversion

Section 04

Data Sharing & Third Parties

We do not sell, rent, or trade personal information. We may share limited data with trusted third-party service providers strictly for operational purposes:

• Payment processors — to securely handle your transaction
• File transfer or delivery services — to securely deliver your completed files to you
• Email service providers — to send you order confirmations and delivery notifications

These providers are contractually obligated to use your data only for the specific service they provide and may not use it for any other purpose.

We may disclose information if required by law, court order, or to protect the rights and safety of our service and users.

Section 05

Data Retention

We retain personal data only for as long as necessary to fulfill your order and comply with our legal obligations:

• Order records and contact details are retained for up to 12 months for support and dispute purposes
• Submitted and converted audio files are deleted within 14 days of confirmed delivery unless you request earlier deletion
• Payment records are retained as required by applicable accounting and tax regulations

You may request deletion of your personal data at any time by contacting us directly.

Section 06

Cookies

This website uses minimal cookies. We do not use advertising cookies, third-party tracking cookies, or persistent behavioral cookies. Any cookies used are strictly functional — for example, to maintain session state or remember your preferences during a visit.

You may disable cookies in your browser settings without affecting the core functionality of this website.

Section 07

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data ("right to be forgotten")
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us directly. We will respond within a reasonable timeframe and in accordance with applicable law.

Section 08

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the service after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

For questions about this Privacy Policy or how your data is handled, please contact us directly through the website.